🕌 Return & Refund Policy / واپسی اور رقم کی واپسی کی پالیسی

At GarmentsSetup.store, we are committed to honesty, fairness, and transparency in all our dealings. In accordance with Islamic principles, we ensure that every customer receives exactly what is promised.

🕌 Our Commitment

We believe in ethical trade based on truth and justice. Every product is delivered as described, without hiding defects or misleading information.

Urdu:

ہم ایمانداری اور انصاف پر مبنی کاروبار پر یقین رکھتے ہیں اور ہر گاہک کو وہی پراڈکٹ فراہم کرتے ہیں جو بیان کی گئی ہو۔

🚫 No Return Policy (General Rule)

Once a product is delivered correctly and in good condition, it cannot be returned or exchanged. By placing an order, you agree that all sales are final unless the item is defective.

Return Eligibility (Only for Defective Items)

A product will ONLY be eligible for return or refund if:

The product is defective, damaged, or faulty

The wrong item was delivered

The issue is reported within 10 days of delivery

📦 Return Conditions

To qualify for a return:

Product must be unused

Product must be in its original condition

Packaging may be opened, but product must remain unchanged and undamaged

Proof (photo/video) of defect is required before approval

📸 Verification Process

UTo request a return:

Send clear photo or video showing the issue

Our team will verify the defect

If approved, return/replacement process will begin

⚠️ Without proof, no return or refund will be accepted

🚚 Return Shipping

If the product is confirmed defective → Return shipping is FREE (paid by us)

We will arrange courier service for pickup or return

🔄 Replacement & Refund Policy

First priority: Replacement (Exchange)

If replacement is not available → Refund will be issued

💰 Refund Method

Refund will be processed through one of the following:

Cash

Bank Transfer

Mobile Wallet (JazzCash / Easypaisa)

👉 The method will be decided by GarmentsSetup.store

⏳ Refund Processing Time

Refund will be completed within 5–7 working days after approval

❌ Non-Returnable Cases

We do NOT accept returns if:

Product is not defective

Product has been used or damaged by customer

Request is made after 10 days

Customer changes mind (No “normal returns” allowed)

🕌 Islamic Ethics

We strictly follow Islamic trade values:

“Do not consume one another’s wealth unjustly, but only in lawful business by mutual consent.” (Surah An-Nisa 4:29)

Both buyer and seller are expected to act honestly and fairly.

📞 Contact Us

For complaints or return requests:

WhatsApp: 03215773387

Email: garmentssetup.store@gmail.com

We are committed to resolving every issue fairly, professionally, and in line with Islamic principles.

Urdu Summary:

خراب یا غلط پراڈکٹ کی صورت میں 10 دن کے اندر شکایت درج کرائیں۔ واپسی صرف اسی صورت میں ہوگی جب پراڈکٹ واقعی خراب ہو اور اس کا ثبوت فراہم کیا جائے۔ واپسی کی شپنگ ہم ادا کریں گے، اور ریفنڈ 5 سے 7 دن میں مکمل کیا جائے گا۔